Divine Ink Frequently Asked Questions
|
**important item to know
|
We are an authorized web dealer of Envelopments. We can get all standard products and more.
We also can fill almost any custom order. Please ring or email your enquiry.
|
|
When will my order ship: for materials only within the US
** important delivery information
|
Ground orders are taking 2-5 business days plus shipping time from Southern California C4/patterned products if not in stock, can take up to 7-10 business days to produce plus shipping time
Expedited orders can ship the next business day if ordered before 3pm and in stock for an additional fee based on the weight of your order. Please phone to get a quote and order using the shopping cart
Custom orders can take about 7-10 business days to produce plus shipping time
** If your order arrives damaged, Envelopments can send replacements BUT will send replacements the same shipping method you originally paid for AND if the item is in stock. You can pay to expedite the shipping.
If the items are not in stock, they will ship out as soon as more are available the same method you originally paid for unless you are willing to pay to expedite the shipping. PLEASE plan ahead and order items at least 3 weeks before you need them. Errors are a rare occurrence BUT you don't want it to happen to you
If you receive damaged products, Envelopments can require payment for the replacements until they receive the damaged products. Refunds will be made upon receiving damaged goods.
|
|
International shipping |
Envelopments will NOT ship to you directly so the order must first ship to Divine Ink, then we airmail the order to you. It usually takes at least 3 weeks to receive from the time you order, at least 2 weeks to Canada We send orders via USPS unless requested to go via FedEx or UPS which usually costs more We can use your FedEx or UPS # to send your order
Duty or customs fee may be charged at your end and is your responsibility You can enquire at your postal office
|
|
Printed orders |
Turn around time is about 4 weeks plus shipping time but please enquire in case our printing schedule is heavy Because you approve a proof before we print, there is no refund on a printed order.
Assembly will add 1 more week
|
|
Shipping fee |
Free if you order over $150 of materials only before printing is added $15 for orders under $100 $12 for orders $100.01-$149.99
expedited orders--depend on the weight and distance from Southern California ask for a quote but approximate charges will run 3 day -- $35 2 day -- $55 overnight -- $90 overnight Saturday delivery -- $110
|
|
Exchanges or Refunds?
no exchanges of products under $200 |
Only damaged items can be returned or exchanged Non standard sizes cannot be exchanged Other items can be exchanged ONLY and must be done within 5 days of receiving the order as long as the product is in original form and in re-sellable condition A 25% restocking fee will apply. Please be sure you are ordering the right product and color You must email or ring first before making your return to get your RA number and it must be VISIBLE on the outside of the box you are returning Envelopments will receive the return and decide if your product is re-sellable
|
|
Samples
|
Samples are sold and you can receive credit for your samples if you purchase at least $150 or more
|
|
Tax -- only if shipping to California |
7.25 % |