Divine Ink                        Frequently Asked Questions

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**important item to know

We are an authorized web dealer of Envelopments.  We can get all standard products as well as fill custom orders.   Please ring or email your enquiry.

 

When will my order ship:

for materials only

within the US

 

 

 

 

** important delivery information

 

90% of our orders ship within 24 hours if in stock

if not in stock, it can take 3-5 business days to produce

 

Shipping is from Southern California and will take 1-4 business days.  Remote areas can take 5 days.

 

Custom orders can take about 5-7 business days to produce plus shipping time

 

** If your order arrives damaged,  Envelopments will send replacements BUT shipping the same method you originally paid for AND if the item is in stock will ship within 24 hours.  You can pay to expedite the shipping.

 

If the items are not in stock, they will ship out as soon as more are available the same method you originally paid for unless you are willing to pay to expedite the shipping.  PLEASE plan ahead and order items at least 3 weeks before you need them.  Errors are a rare occurrence BUT you don't want it to happen to you

 

If you receive damaged products, Envelopments can require payment for the replacements until they receive the damaged products.   They will send a call tag to cover the shipping.  Refunds will be made upon receiving damaged goods.

 

International shipping

arrive in 2-3 weeks

There is a $300 minimum order to ship overseas + shipping.  If you are not in the UK or Canada, please enquire by email about shipping charges.

 

Envelopments will NOT ship to you directly so the order must first ship to us/Divine Ink, then we airmail the order to you.  It usually takes at least 3 weeks to receive from the time you order, at least 2 weeks to Canada

We send orders via USPS unless requested to go via FedEx or UPS which usually costs more

 

We can ship USPS Express which usually takes about 2 weeks total.

 

Duty or customs fee may be charged at your end and is your responsibility

You can enquire at your postal office

Printed orders

we offer printing and

assembly services if you

choose

Turn around time can be 3-5 weeks plus shipping time but please enquire in case our printing schedule is heavy

We do rush orders for a fee depending on your needs.

Because you approve a proof  before we print, there is no refund on a printed order.

 

Assembly will add 1 more week

 

Shipping fee

 

 

 

 

 

Rush shipping fees

Free if you order over $150 of materials only before printing is added

$17 for orders under $100 because Envelopments charges a small order fee

$12 for orders $100.01-$149.99

 

expedited orders--depend on the weight and distance from Southern California/Envelopments location

charges are shown at the end of your shopping cart before you make final payment

depending on location and weight, charges will run

3 day -- $26-$30

2 day -- $35-$45

overnight -- $50-$90 

overnight Saturday delivery -- $60-$100

follow rush orders with a phone call

 

Exchanges or Refunds?

 

no exchanges of products

under $200

Only damaged items can be returned or exchanged

Other items can be exchanged ONLY and must be done within 5 days of receiving the order as long as the product is in original form and in re-sellable condition and a minimum of $200

Non standard sizes cannot be exchanged

 

A 25% restocking fee will apply.  Please be sure you are ordering the right product and color

You must email or ring first before making your return to get your RA number and it must be VISIBLE on the outside of the box you are returning

Envelopments will receive the return and decide if your product is re-sellable.

 

Samples

 

Mock ups

Samples are sold and you can receive credit or partial credit for your samples if you purchase at least $150

 

Mock ups start at $40 and will be credited towards your order if you wish to proceed.

 

Tax -- only if shipping to California

8.25 %